bq777's Privacy Policy

This Privacy Policy ("Policy") is a legal document published by the bq777 platform ("we", "us", or "bq777"). This Policy applies to players in Bangladesh ("you", "user") who use bq777's website and services.

bq777 takes your privacy seriously. By creating an account on this platform or using our services, you are considered to have given your consent to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Guidelines. For any changes, we will update the date on this page and, where necessary, send a notification to your registered email address.

bq777 may collect the following types of information in order to operate its services properly and to provide you with a safe and personalised experience:

2.1 Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and postal code
• National ID (NID) or passport details for identity verification
• Payment-related information, such as bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Content of messages sent via live chat and email

2.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• List of pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

We use your personal information only for the following purposes:

3.1 Account Management

For registering your account and verifying your identity, ensuring login security, password recovery, and account-related communications.

3.2 Payment Processing

For processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, maintaining transaction history, and identifying suspicious financial activity.

3.3 Legal Compliance and Fraud Prevention

For complying with anti-money laundering (AML) policies, ensuring responsible gaming, preventing access by minors, and preventing fraud through multiple account creation.

3.4 Service Improvement

For analysing platform performance, improving user experience, and resolving technical issues.

3.5 Communication and Support

For responding to your requests made via live chat and email, sending important account notifications, and sending information about bonuses and promotional offers (based on your consent).

The bq777 platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They help our platform function more effectively.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Help analyse site traffic and usage patterns, but do not directly identify you.

4.2 Cookie Controls

You can delete or block non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

bq777 never sells your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete your transactions. These third-party providers are governed by their own privacy policies.

5.2 Technology and Service Providers

To operate the platform, we work with game software providers, server hosting companies, and technology partners. These organisations may only process a limited amount of data in accordance with our instructions.

5.3 Legal Obligations

We may be required to disclose relevant information in response to court orders, lawful requests from government or regulatory authorities, or legal obligations.

bq777 retains your personal information for as long as necessary. The retention period depends on:

• The duration your account remains active
• Applicable legal obligations (for example, financial records must be kept for a specified period under anti-money laundering laws)
• The need to resolve disputes and handle legal claims

Even after your account is closed, certain information may be retained for a limited period as required by law. Once that period ends or the information is no longer relevant, it will be securely deleted or anonymised.

6.1 Account Deletion Request

If you wish to request deletion of your personal information, please email [email protected]. However, due to legal obligations, it may not always be possible to delete all information, and in such cases we will inform you in writing.

bq777 adopts industry-standard technical and administrative measures to protect your information. Our security measures include:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
• Secure Data Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorised staff have access to specific user data.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.

Although we strive to ensure the highest level of security, transmission of information over the internet is not completely secure. We therefore ask you to keep your account password confidential and never share it with anyone.

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we have collected about you and how it is being used. Contact [email protected] to obtain this information.

8.2 Right to Rectification

If there is incorrect or incomplete information in your profile, you may request that it be corrected. This can be done through account settings or via live chat.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, due to legal obligations, it may not always be possible to delete all information.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. To exercise this right, contact [email protected] and we will action your request as soon as possible.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format. For this request also, please contact [email protected].

bq777 is operated for persons aged 21 and above only. We do not intentionally collect information from any minor. Age is verified at the time of account registration and may be re-verified through identity documents if required.

If we become aware that a minor has inadvertently created an account, that account will be closed immediately and the associated information will be securely deleted.

bq777 reserves the right to change or update this Privacy Policy from time to time. In the event of changes:

• The "Last updated" date on this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes are made will be considered as your agreement to the new policy.

We therefore recommend that you visit this page regularly and stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Your privacy is our top priority. We are grateful for your trust and confidence in bq777. We commit to always being transparent and helpful on any matter.

For more information, please read our Terms and Conditions, Responsible Gaming Guidelines, and FAQ pages.